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The Shock-O-Rama Poster Show -- WRONG poster: The RESOLUTION!#

Yesterday I posted about an auction I had won and how I had received the WRONG poster from the auction house. I was crushed.

So, I went to the auction house's website and sent a note through their "contact us" link. I wrote:

Hi there.

I know this is probably way too late to fix. I was just opening some packages I hadn't gotten to and one was from you. On Dec. 3, I won the unrated blue style of the DRILLER KILLER poster. As I was opening the package this evening, I noticed it was the black R-Rated style. UGH!  I don't suppose whoever got the blue one returned it, did they? ARGH! I realize mistakes happen, but UGH. 

Any suggestions or ideas?

Thank you.


I didn't hear anything back for more than 24 hours. However this morning, I received this response:

Hi Shawn,

I am so sorry to hear that. Let me look into it and I'll get back to you asap. I dont handle shipping.

Thanks,


About an hour after that, another response popped up:

Hi Shawn,

Scott is out at the moment but from our records it appears that the buyer has never paid for it. So I will have it pulled and shipped to you.

Sorry for the error but at least it will have a good resolution. I very much appreciate your business and support.

Many thanks,

Wowzer! I was so excited. But I sent this response:

Shall I send the black one back then? Where do I send it? 

Thanks

And I heard this back:

No just keep it with my apologies.

Best,

To which i responded:

Zowie! Thank you so much! Very kind of you.

CHEERS!

It IS a happy ending all around...and I get a BONUS poster in the process. Ha! THANK YOU so much! (I'll refrain from saying which auction house it was as I do not want to give them any BAD PR for the mix up in the first place. But I am just thrilled with the outcome. Sooooo nice of them.

CHEERS!


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